Returns
Customer Care Hub
Returns Policy
We want you to love your new wheel covers! If you change your mind, don't worry. All our sales fully comply with UK distance selling regulations, meaning you have the right to a hassle-free return. We've built our policy to be as buyer-friendly as possible, while protecting our small business.
A note from our team: We are a small, independent business. Unlike massive retailers, we cannot afford to simply write off or dispose of returned stock. Every return we receive is carefully inspected so it can find a new home. Because of this, items must be returned in pristine, resaleable condition.
To keep things fair for everyone, we will unfortunately have to reject returns if:
- The logos have been attached to the wheel covers.
- The covers have clearly been used or damaged. (Yes, we really have had buyers return heavily kerbed covers claiming they were "damaged in transit"!)
- The wrong items are returned. (For example, accidentally sending us original Tesla OEM wheel covers instead of the ones you bought from us.)
Please note: This returns policy applies universally across all platforms where ElectricWheels.store operates.
Warranty Information
Your wheel covers are protected by a manufacturer's warranty against genuine manufacturing defects. We know dealing with manufacturers can be a hassle, so if you believe you have a valid claim, reach out to us! We will step in and handle the warranty claim on your behalf.
The manufacturer's warranty strictly covers defects in production. It does not cover wear and tear, user error, or external damage. Specifically, the warranty will not cover:
- Missing wheel covers that have come off while driving or have been stolen.
- Wheel covers that feel loose but show clear signs of kerb damage (impacts warp the fittings).
- Fading or peeling where the protective paint has been burned away by aggressive chemicals (frequently seen at hand car washes using harsh acidic wheel cleaners).
Delivery & Shipping
We typically use Evri for our deliveries. We have sent thousands of parcels through their network, and impressively, not a single one has been completely lost. 99% of our parcels arrive right on time without a hitch.
However, we like to be completely transparent. Evri relies on a network of casual local couriers. This means the service can be brilliant—often delivering within hours of us dropping the parcel off—but it can also occasionally extend beyond the estimated delivery times when things go wrong in the network.
We fully appreciate that your experience with Evri is heavily dependent on the quality of your local courier. Not a fan of Evri? If they are a known problem in your area, we do have alternative premium courier options available. Please contact us before making your purchase so we can discuss the best solution for you.
Our Delivery Guarantee & Timeline
Sometimes delays happen, but we won't leave you in the dark. Here is how we handle delayed parcels:
- Up to 7 Days: Please allow up to 7 days from your order date for the item to arrive.
- After 7 Days: If your order hasn't arrived, please notify us immediately. We will raise a formal chaser and claim against Evri to get things moving.
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After 14 Days: If the item still hasn't arrived after a full 14 days, we will take action. We will ask you to provide a brief written statement confirming that:
- The order has definitely not arrived.
- When the original order eventually turns up, you guarantee to return it to us at zero cost to you (we will provide a prepaid label, but you will need to kindly drop it off at a local parcel shop).
- You let us know your preference: whether you want a fresh set of wheel covers sent out immediately, or a full refund.
Thank you for shopping with ElectricWheels.store! We are here to help keep your ride looking brilliant.